Frequently Asked Questions
Everything you need to know about your Regis Salons experience.
What is your return policy for salon products?
We offer a 30-day return policy for most unopened and unused professional hair care products. Items must be in their original packaging with the receipt for a full refund.
How long does shipping take for online orders?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your styling tools or treatments sooner.
Are the products sold online the same as those used in salons?
Yes, we sell only 100% authentic, professional-grade products from top brands like Redken, Matrix, and Biolage, identical to the ones our stylists use in-chair.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are looking to expand our shipping zones in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Apple Pay for a secure checkout experience.